Shipping & Delivery
Shipping and delivery
All orders placed over the weekend or on public holidays will not be dispatched until the next working day.
We dispatch all UK or Republic of Ireland orders by First Class Royal Mail delivery. International deliveries are dispatched using Royal Mail. See below for a summary of our delivery charges and estimated delivery times. Telephone orders will incur the same delivery charges as website orders.
Please note that Braehead Clan are not responsible for any import duties on international orders.
Shipping Service Cost Delivered
UK and Ireland - Royal Mail - £3.50 / additional charges for extra items are £0.50 with other extra small items, £1.00 with other small items, £2.00 with other medium items & £2.50 with other large items - 2-5 working days
Rest of World - Royal Mail - £10.00 / additional charges for extra items are £2.50 with other extra small items, £4.00 with other small items, £6.00 with other medium items & £8.00 with other large items - 5-15 working days
Countries we dispatch to
Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom
Americas: Canada, Chile, Puerto Rico, United States, Venezuela
Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates
Rest of the World: Australia, Egypt, New Zealand, South Africa
Returns and exchanges
We will accept returns or exchanges of plain stock products within 14 days from the date of delivery if the goods are in the original condition with all labels, tags and bags intact.
We are unable to accept returns of any personalised or customised products, except in the case of a manufacturing fault. Your return postage will be reimbursed only in the event of a manufacturing error, to the maximum value of £8 UK mainland and £25 internationally.
Please ensure that we are notified of your return or exchange by email or include a letter with your return parcel, stating why you are returning the item.
Refunds will be processed within 10 working days and will be refunded to the original payment method used for the purchase.
Items should be returned to:
King's Inch road
If you have any further questions about the returns process, please contact the store.